Consumer Acceptability Data Case Study: Yarra Valley Water, Australia
This case study provides an example of a water supplier in Australia which has undertaken research to understand consumer expectations in relation to water quality. This includes the use of surveys and focus groups. It also describes the approach the company takes to handling, recording, and reviewing complaints.
Consumer Acceptability Data Case Study: Lyonnaise des Eaux, France
This case study provides an example of where a water supplier in France has established a system to collect consumer acceptability data via a group of volunteers. It provides one particular approach to the collection of opinions on the taste and odour of water supplied.
Consumer Acceptability Case Study: Dunedin City Council, New Zealand
This case study provides an example of where a water supplier in New Zealand operates a Service Centre to respond quickly to customer complaints and assesses levels of consumer acceptability through analysis of complaint data and questionnaires.
Case Study on Water Safety Plan Implementation and Lessons Learned: WSP auditing Victoria Australia
This case study describes the implementation of WSP and lessons learned in Victoria Australia. This case study has a specific focus on auditing WSPS.
Pacific Drinking Water Safety Planning Lessons Learned
This case study provides the progress and lessons learned form the implementation of the Pacific Drinking Water Safety Plan programme.
The development of a generic Water Safety Plan for small community water supply
This case study describes the development of Water Safety Plans in small community water supplies in South Africa. It describes the previous assessment methods as well as the eleven steps taken to develop and implement the WSP.
Unauthorised access to the network
It is the experience of many water suppliers that illegal or unauthorised access to the distribution network can occur for a variety of reasons. This poses a number of water quality risks and can also create wider problems related to loss of revenue. This document briefly summarises the water quality risks associated with unauthorised access and how they can be mitigated.
Treated water storage
This document summarises the type of risks that might occur within treated water storages and how to control them.
South Africa The development of a generic water safety plan for small community water supply
This document describes development of a Water Safety Plan with a background focus on Africa.
Microbial regrowth and disinfection in the network
This document summarizes the management of risk from microbial regrowth in distribution systems through optimized chlorine disinfection. Considerations is also given to the potential for formation of disinfection by-products. Strategies for controlling these risks are presented.
Intermittent supplies and water quality
This document highlights water quality risks from supplies that do not continuously supply water and outlines examples of measure to control these risks.
Emergency management plan checklist
Preparation of a well documented and up to date emergency management plan is an essential component of an effective incident response framework. The structure and content can only be determined by each water supply taking account of a wide range of different local factors. However this document provides a checklist of those items which need to be considered.
Corrosion and mains sediments
This document summarises the drinking-water quality risks associated with corrosion and sediment accumulation within distribution networks and describes ways that the risks can be mitigated.
Conducting consumer surveys of water acceptability
Communication with consumers is a key part of assessing and promoting the acceptability of drinking water supplies with consumers. The evaluation of consumer acceptability and knowledge of consumer complaints are important components of assessing the overall effectiveness of a WSP and an essential part of the verification of a WSP. This document summarises the main approaches to the collection and analysis of consumer acceptability through surveys.
Backsiphonage into the distribution network
This document sets out information which allows water suppliers and others to work together to minimise the risk of backsiophange (that is, the reverse flow condition created by a difference in water pressures that causes water and associated contaminants to flow back into drinking-water distribution pipes).
Comprehensive Framework for integrated risk management in WSP
Risk assessment and risk prioritisation are critical elements of a Water Safety Plan. However the process can be complex, require considerable resources and take a long time. Therefore before establishing a risk management system it is important to be clear on the most cost effective approach to meet local priorities and needs. This document provides an overview of the TECHNEAU Generic Framework, which is a comprehensive structure for integrated risk management from catchment to consumer in Water Safety Plans, considering both water quality and water quantity
Rapid gravity filters-water quality benefits and risks
Rapid gravity filters are used extensively in many waterworks across the world where they provide a critical part of the water purification process. This document summarises the basic functions and operation of such filters and identifies possible risks to water quality which need to be assessed and managed as part of a treatment water safety plan.
WSP summary of benefits and costs
Before implementation of a WSP it is important to clearly identify the expected benefits and the associated costs both of which could be significant. This will help secure the support of senior management, ensure that sufficient resources are made available and allow much more targeted and efficient implementation. The actual benefits and costs of WSP implementation will vary considerably from utility to utility. This document sets out a summary of the issues that need to be taken into account.
Johannesburg, South Africa Case Study
This document describes the learnings from water safety plan development and implementation by Rand Water in South Africa, providing valuable field experiences from the process.
Training workbook on Water Safety Planning Urban systems
The objective of this workbook is to serve as a guide to facilitate WSP development for an organised water supply that is managed by a water utility or similar entity. WSPs can be tailored differently for each specific water supply system. This workbook is generic and is not specific to any particular country. It is anticipated that trainers in each country would develop their own WSP training material which would be linked directly to country drinking water standards and implementing guidelines as well as bring written in other appropriate languages.
A guide to conducting household surveys for Water Safety Plans
The aim of this manual is to provide guidance on conducting a household survey as part of a Water Safety Plan for organized piped water supply systems in resource-limited settings. A household survey can help researchers to understand the fate of water from the time it reaches the home to the point of consumption. This survey contributes to Module 2 (System Assessment) of the Water Safety Plan, upon which the subsequent steps of hazard identification, consideration of control measures, and development of corrective actions, monitoring, and verification plans are based. Thus, the survey provides valuable information for the WSP team as the team goes through the process of system evaluation and implementation of changes resulting from the Water Safety Plan. Specific examples intended to guide the planner in designing the survey are provided in the appendices. A summary checklist for survey planning and completion is provided as Appendix A.
Household Water Use and Health Survey for the WSP Linden Guyana
This Household Water Use and Health Survey was therefore conducted as part of the Water Safety Plan for Linden, Guyana in order to understand the fate of water from the time it reaches the home to the point of consumption. It illustrates the sampling, the household visits, the water testing, the data management and discusses the results from the survey.
Household water use and health assessment Spanish Town Jamaica
This case study describes a randomized household survey and the collection and testing of drinking water samples from sources (household tap, public standpipe, rainwater, etc.) and household storage containers in Spanish Town Jamaica, with linkages to water safety planning.
Spanish Town, Jamaica Case Study
Presents the WSP for Spanish Town, Jamaica, which may provide an example approach for WSP development for WSP community at an early stage of WSP development
Lessons learned from development WSP in Jamaica
This document is a technical paper following the "Spanish town Jamaica Case study". It describes the lessons learned from the development of the Water Safety Plan for the Spanish town water supply system in Jamaica.
Chemical safety of drinking-water: Assessing priorities for risk management
This text provides guidance on the chemical safety of drinking-water. Chemical contaminants of drinking-water are often considered a lower priority than microbial contaminants, because adverse health effects from chemical contaminants are generally associated with long-term exposures, whereas the effects from microbial contaminants are usually immediate. Nonetheless, chemicals in water supplies can cause very serious problems. The objective of this text is to help users at national or local level to establish which chemicals in a particular setting should be given priority in developing strategies for risk management and monitoring of chemicals in drinking-water. The document will be useful to public health authorities, those responsible for setting standards and for surveillance of drinking-water quality, and to water supply agencies responsible for water quality management. In particular, this publication will be applicable in settings where information on actual drinking-water quality is limited, which is the case in many developing countries and in rural areas of some developed countries.
Health aspects of plumbing
This text describes the processes involved in the design, installation and maintenance of effective plumbing systems. It also examines the microbiological, chemical, physical and financial risks associated with plumbing and emphasizes the importance of measures to conserve supplies of safe drinking-water. It is aimed at administrators and plumbers working in areas that are served by a mains drinking-water supply or sewerage system, or are about to install a mains drinking-water supply or sewerage system.
Protecting groundwater for health: managing the quality of drinking-water sources
Provides guidance for health, environment and water sector professionals on the application of risk management approaches to protect groundwater sources of drinking-water, presenting a structured approach to analyzing hazards to groundwater quality, assessing and prioritizing the risks they pose, and developing management strategies for their control.