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Version 1
1. August 2009.
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by MWH , 01. August, 2009

Conducting consumer surveys of water acceptability

by MWH , 01. August, 2009

Communication with consumers is a key part of assessing and promoting the acceptability of drinking water supplies with consumers. The evaluation of consumer acceptability and knowledge of consumer complaints are important components of assessing the overall effectiveness of a WSP and an essential part of the verification of a WSP. This document summarises the main approaches to the collection and analysis of consumer acceptability through surveys.

Version 2
28. September 2009.
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by MWH , 28. September, 2009

Consumer Acceptability Case Study: Dunedin City Council, New Zealand

by MWH , 28. September, 2009

This case study provides an example of where a water supplier in New Zealand operates a Service Centre to respond quickly to customer complaints and assesses levels of consumer acceptability through analysis of complaint data and questionnaires.

Version 4
24. August 2016.
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by WHO, 2011

Guidelines for drinking-water quality (4th Ed.) – CHINESE

by WHO, 2011

The Guidelines for drinking-water quality is an authoritative basis for the setting of national regulations and standards for water safety in support of public health. It provides guidance on ways of implementing its recommendations of contextual hazard identification and risk management, including catchment-to-consumer water safety plans.

Version 2
29. July 2016.
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by WHO, 29. July, 2013

WSP implementation and lessons learned: Amarapuri Water Supply

by WHO, 29. July, 2013

This case study describes the benefits, challenges, and lessons learned from WSP implementation in the Amarapuri Water Supply System, Nepal.

Version 1
1. April 2011.
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by Gef et al., 01. April, 2011

Technologies for Climate Change Adaptation

by Gef et al., 01. April, 2011

This guidebook, released by UNEP Risoe Center, describes adaptation strategies in the categories of water conservation; storm water control and capture; resilience to water quality degradation; preparation for extreme weather events; diversification of water supply; and mitigation. It has been made widely available and will help both developed and developing countries understand means of increasing resilience to the uncertain effects of future climate change. The Water Institute at UNC provided technical and methodological expertise.

Version 1
1. November 2011.
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by World Health Organization et al., 01. November, 2011

Nepal: Water safety plan

by World Health Organization et al., 01. November, 2011

Under AusAid funding, WHO supported Water safety plan implementation in Nepal. This case study reports on key WSP facts, and describes the status of water supply.

Version 1
1. January 2009.
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by Lans Rosen and Andreas Kindhe , 2009

Comprehensive Framework for integrated risk management in WSP

by Lans Rosen and Andreas Kindhe , 2009

Risk assessment and risk prioritisation are critical elements of a Water Safety Plan. However the process can be complex, require considerable resources and take a long time. Therefore before establishing a risk management system it is important to be clear on the most cost effective approach to meet local priorities and needs. This document provides an overview of the TECHNEAU Generic Framework, which is a comprehensive structure for integrated risk management from catchment to consumer in Water Safety Plans, considering both water quality and water quantity

Version 1
21. April 2016.
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by WHO, 2012

WSP training package

by WHO, 2012

The training package consists of three components, a facilitator handbook, a participant workbook and accompanying PowerPoint presentations. It is structured around 13 learning modules based on the WHO/IWA WSP Manual: Step by step risk management for drinking-water supplies and the WHO/IWA WSP Quality Assurance Tool.

Version 1
1. September 2009.
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by Department of health Victoria et al., 2011

Case Study on Water Safety Plan Implementation and Lessons Learned: WSP auditing Victoria Australia

by Department of health Victoria et al., 2011

This case study describes the implementation of WSP and lessons learned in Victoria Australia. This case study has a specific focus on auditing WSPS.

Version 4
24. August 2016.
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by WHO, 2011

Guidelines for drinking-water quality (4th Ed.) – JAPANESE

by WHO, 2011

The Guidelines for drinking-water quality is an authoritative basis for the setting of national regulations and standards for water safety in support of public health. It provides guidance on ways of implementing its recommendations of contextual hazard identification and risk management, including catchment-to-consumer water safety plans.

Version 2
8. June 2010.
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by Asian Development Bank et al., 08. June, 2010

WOPs Manila and Danang on Water quality improvement

by Asian Development Bank et al., 08. June, 2010

Da Nang Water Supply Company (DAWACO) and Manila Water Company, Inc. (Manila Water) engaged in a water operator partnership (WOP) to help DAWACO meet World Health Organization (WHO) standards for water quality in their pipe network. Through the partnership, 20,000 residents received improved access to water, and DAWACO increased staff capacity to scale up similar improvements in the remainder of DAWACO’s service area.

Version 1
1. August 2009.
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by Peter Thompson and Sameera Majam , 01. August, 2009

South Africa The development of a generic water safety plan for small community water supply

by Peter Thompson and Sameera Majam , 01. August, 2009

This document describes development of a Water Safety Plan with a background focus on Africa.

Version 2
1. October 2013.
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by WHO, 01. October, 2013

Maynilad Water: Water Safety Plans

by WHO, 01. October, 2013

Describes the formulation of a Water Safety Plan by Maynilad Water Services, Inc. Philippines.

Version 1
5. March 2014.
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by EPA , 05. March, 2014

Climate Ready Water Utilities

by EPA , 05. March, 2014

Climate change is important to consider in all aspects of utility operations and planning because it can impact both the water resources as well as the infrastructure necessary to provide clean and safe water. The Climate Ready Water Utilities initiative is a practical and easy to use tool developed by EPA to assists the drinking water, waste water and stormwater utilities in understanding and addressing climate change risks and impacts as well as preparing operators systems’ for the impacts of climate change.

Version 1
21. April 2016.
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21. April, 2016

Urban water safety plan template for Bhutan

21. April, 2016

Provides a template WSP for urban water supply system in Bhutan based on the WSP manual. Contains text and tables as examples, which should be reviewed and revised to reflect system-specific conditions.

Version 1
1. November 2011.
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by World Health Organization et al., 01. November, 2011

Bhutan: Water safety plan

by World Health Organization et al., 01. November, 2011

Under AusAid funding, WHO supported WSP implementation in Bhutan. This case study reports on key facts of the WSPs, and describes the status of water supply in Bhutan.

Version 2
1. November 2009.
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by USEPA et al., 01. November, 2009

Water Quality application of composite correction in India

by USEPA et al., 01. November, 2009

This case study describes the study of the Composite Correction Programme (CCP) in three different cities in India to prepare for the implementation of Water Safety Plans. CCP is a water treatment plant optimization program that improves water treatment operation with limited capital investment by optimizing particle removal from water treatment plants.

Version 1
1. December 2008.
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by Bob Breach , 01. December, 2008

Rapid gravity filters-water quality benefits and risks

by Bob Breach , 01. December, 2008

Rapid gravity filters are used extensively in many waterworks across the world where they provide a critical part of the water purification process. This document summarises the basic functions and operation of such filters and identifies possible risks to water quality which need to be assessed and managed as part of a treatment water safety plan.

Version 1
1. September 2007.
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by Enviromental and Engineering Managers Ltd. , 01. September, 2007

Lessons learned from development WSP in Jamaica

by Enviromental and Engineering Managers Ltd. , 01. September, 2007

This document is a technical paper following the "Spanish town Jamaica Case study". It describes the lessons learned from the development of the Water Safety Plan for the Spanish town water supply system in Jamaica.

Version 1
1. September 2007.
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by Therrence Thompson et al., 01. September, 2007

Chemical safety of drinking-water: Assessing priorities for risk management

by Therrence Thompson et al., 01. September, 2007

This text provides guidance on the chemical safety of drinking-water. Chemical contaminants of drinking-water are often considered a lower priority than microbial contaminants, because adverse health effects from chemical contaminants are generally associated with long-term exposures, whereas the effects from microbial contaminants are usually immediate. Nonetheless, chemicals in water supplies can cause very serious problems. The objective of this text is to help users at national or local level to establish which chemicals in a particular setting should be given priority in developing strategies for risk management and monitoring of chemicals in drinking-water. The document will be useful to public health authorities, those responsible for setting standards and for surveillance of drinking-water quality, and to water supply agencies responsible for water quality management. In particular, this publication will be applicable in settings where information on actual drinking-water quality is limited, which is the case in many developing countries and in rural areas of some developed countries.

Version 1
21. April 2016.
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by WHO, 11. April, 2013

WSP quality assurance tool

by WHO, 11. April, 2013

Tool developed to support the development and implementation of WSPs, systematically highlighting the areas where progress is being made and opportunities for improvement.

Version 1
4. July 2011.
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by WHO , 04. July, 2011

Bangladesh: Water safety plan

by WHO , 04. July, 2011

Under AusAid funding, WHO supported WSP implementation in 10 urban systems in Bangladesh. This case study reports on WSP facts, and provides a description of the status of urban and rural water supply in Bangladesh.

Version 1
1. November 2011.
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by World Health Organization et al., 01. November, 2011

Vietnam: Water safety plan

by World Health Organization et al., 01. November, 2011

Under AusAid funding, WHO supported WSP implementation in Vietnam. This case study highlights key WSP facts, and describes the water supply situation and regulation of WSP in Vietnam

Version 2
1. August 2009.
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by Bob Breach , 01. August, 2009

Microbial regrowth and disinfection in the network

by Bob Breach , 01. August, 2009

This document summarizes the management of risk from microbial regrowth in distribution systems through optimized chlorine disinfection. Considerations is also given to the potential for formation of disinfection by-products. Strategies for controlling these risks are presented.

Version 2
28. October 2008.
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by WSP, 28. October, 2008

Johannesburg, South Africa Case Study

by WSP, 28. October, 2008

This document describes the learnings from water safety plan development and implementation by Rand Water in South Africa, providing valuable field experiences from the process.

Version 2
1. August 2009.
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by Bob Breach , 01. August, 2009

Backsiphonage into the distribution network

by Bob Breach , 01. August, 2009

This document sets out information which allows water suppliers and others to work together to minimise the risk of backsiophange (that is, the reverse flow condition created by a difference in water pressures that causes water and associated contaminants to flow back into drinking-water distribution pipes).

Version 2
21. April 2016.
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by WHO, 1997

Guidelines for Drinking-Water Quality (2nd Ed. Volume 3 – Surveillance and control of community supplies

by WHO, 1997

This publication describes the methods used in the surveillance of drinking-water quality in the light of the special problems of small-community supplies, particularly in developing countries, and outlines the strategies necessary to ensure that surveillance is effective. It is also concerned with the linkage between surveillance and remedial action and with the form that remedial action should take.

Version 2
1. November 2010.
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by Federica Gerber et al., 01. November, 2010

An Economic Assessment of Drinking Water Safety PlanningKoror-Airai, Palau

by Federica Gerber et al., 01. November, 2010

This document describes a preliminary economic assessment of the Koror-Airai, Palau drinking water safety plan. The information generated is to be used to inform stakeholders in Palau of the rewards from supporting the DWSP approach, demonstrating the potential benefits of investing in the Plan.

Version 1
24. September 2010.
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by Talem Hasan and Federica Gerber , 24. September, 2010

The Economics of Drinking Water Safety Planning: An Advocacy Tool

by Talem Hasan and Federica Gerber , 24. September, 2010

This paper describes an economic cost-benefit analysis of the Koror-Airai drinking water safety plan from Palau to demonstrate the value to society of the drinking water safety planning approach in the long term. The cost-benefit analysis for implementing the Koror-Airai drinking water safety plan showed that a return of US$ 6.00 was expected on every US$ 1.00 invested towards implementing the plan. The case study provides an effective advocacy tool for the promotion of drinking water safety planning both in the Pacific region and globally.

Version 2
1. August 2009.
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by Bob Breach , 01. August, 2009

Intermittent supplies and water quality

by Bob Breach , 01. August, 2009

This document highlights water quality risks from supplies that do not continuously supply water and outlines examples of measure to control these risks.

Version 1
1. November 2011.
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by DASS-NC Service santé environnement , 01. November, 2011

Implementation of WSP New Caledonia

by DASS-NC Service santé environnement , 01. November, 2011

This document describes the WSP implementation process in New Caledonia (French territory in the Pacific Ocean) for 13 municipalities that started in 2008. It describes the risk assessment and management tools used, the benefits achieved, the challenges and solutions to those challenges and the overall lessons learned.