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This case study provides the progress and lessons learned form the implementation of the Pacific Drinking Water Safety Plan programme....

The Guidelines for drinking-water quality is an authoritative basis for the setting of national regulations and standards for water safety in support of public health. It provides guidance on ways of implementing its recommendations of contextual hazard identification and risk management, including catchment-to-consumer water safety plans....

Describes the formulation of a Water Safety Plan by Maynilad Water Services, Inc. Philippines....

This document describes the WSP implementation process in New Caledonia (French territory in the Pacific Ocean) for 13 municipalities that started in 2008. It describes the risk assessment and management tools used, the benefits achieved, the challenges and solutions to those challenges and the overall lessons learned....

This paper describes an economic cost-benefit analysis of the Koror-Airai drinking water safety plan from Palau to demonstrate the value to society of the drinking water safety planning approach in the long term. The cost-benefit analysis for implementing the Koror-Airai drinking water safety plan showed that a return of US$ 6.00 was expected on every......

This case study provides an example of a water supplier in Australia which has undertaken research to understand consumer expectations in relation to water quality. This includes the use of surveys and focus groups. It also describes the approach the company takes to handling, recording, and reviewing complaints....

This case study provides an example of where a water supplier in New Zealand operates a Service Centre to respond quickly to customer complaints and assesses levels of consumer acceptability through analysis of complaint data and questionnaires....

Da Nang Water Supply Company (DAWACO) and Manila Water Company, Inc. (Manila Water) engaged in a water operator partnership (WOP) to help DAWACO meet World Health Organization (WHO) standards for water quality in their pipe network. Through the partnership, 20,000 residents received improved access to water, and DAWACO increased staff capacity to scale up si...

This case study describes the implementation of WSP and lessons learned in Victoria Australia. This case study has a specific focus on auditing WSPS....

Under AusAid funding, WHO supported WSP implementation in Vietnam. This case study highlights key WSP facts, and describes the water supply situation and regulation of WSP in Vietnam...

This document describes a preliminary economic assessment of the Koror-Airai, Palau drinking water safety plan. The information generated is to be used to inform stakeholders in Palau of the rewards from supporting the DWSP approach, demonstrating the potential benefits of investing in the Plan....

This paper describes an economic cost-benefit analysis of the Koror-Airai drinking water safety plan from Palau to demonstrate the value to society of the drinking water safety planning approach in the long term. The cost-benefit analysis for implementing the Koror-Airai drinking water safety plan showed that a return of US$ 6.00 was expected on every......

Provides customized guidance on implementing WSPs in rural water supply systems tailored to the Malaysian context...

French version. This document describes the WSP implementation process in New Caledonia (French territory in the Pacific Ocean) for 13 municipalities that started in 2008. It describes the risk assessment and management tools used, the benefits achieved, the challenges and solutions to those challenges and the overall lessons learned....

The objective of this workbook is to serve as a guide to facilitate WSP development for an organised water supply that is managed by a water utility or similar entity. WSPs can be tailored differently for each specific water supply system. This workbook is generic and is not specific to any particular country. It is......

Under AusAid funding, WHO supported WSP implementation in the Philippines. This case study reports on key WSP facts, and describes the status of water supply in the Philippines...

This document is a guideline for development and implementation of Water Safety Plans approach in the Pacific. It is primarily for water supply managers, engineers and operators and introduces a more proactive way of managing drinking water supplies through a comprehensive risk assessment and risk management approach. Implementing DWSPs helps achieve a more ...