Providing water or sanitation is a necessary operational capability for utilities, but it is not sufficient. Additionally, utilities need the capability to identify and anticipate factors that could disrupt or enhance service provision, capture opportunities, and avoid threats, and embed identification and capturing processes and routines into their workflows. This report documents the early development stages of a framework that demonstrates how dynamic capabilities can shape operational capabilities to deliver better non-sewered services, considering climate change impacts from a utility’s perspective. It is a product of multiple stakeholders and part of ongoing work on utility capabilities.