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This document is a guideline for development and implementation of Water Safety Plans approach in the Pacific. It is primarily for water supply managers, engineers and operators and introduces a more proactive way of managing drinking water supplies through a comprehensive risk assessment and risk management approach. Implementing DWSPs helps achieve a more ...

This case study provides an example of where a water supplier in New Zealand operates a Service Centre to respond quickly to customer complaints and assesses levels of consumer acceptability through analysis of complaint data and questionnaires....