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Version 2
28. September 2009.
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by MWH , 28. September, 2009

Consumer Acceptability Case Study: Dunedin City Council, New Zealand

by MWH , 28. September, 2009

This case study provides an example of where a water supplier in New Zealand operates a Service Centre to respond quickly to customer complaints and assesses levels of consumer acceptability through analysis of complaint data and questionnaires.

Version 1
20. March 2011.
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by World Health Organization, 07. March, 2011

Water safety in buildings

by World Health Organization, 07. March, 2011

Provides guidance for those responsible for managing water supply systems in buildings on applying the WSP approach to improve risk management and ensure water safety is maintained within the building.

This document provides guidance for managing water supplies in buildings where people may drink water; use water for food preparation; wash, shower, swim or use water for other recreational activities; or be exposed to aerosols produced by water-using devices, such as cooling towers. These uses occur in a variety of buildings, such as hospitals, schools, child and aged care, medical and dental facilities, hotels, apartment blocks, sport centres, commercial buildings and transport terminals.

Version 1
2. March 2008.
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by US Department of Health and Human Services et al., 02. March, 2008

A guide to conducting household surveys for Water Safety Plans

by US Department of Health and Human Services et al., 02. March, 2008

The aim of this manual is to provide guidance on conducting a household survey as part of a Water Safety Plan for organized piped water supply systems in resource-limited settings. A household survey can help researchers to understand the fate of water from the time it reaches the home to the point of consumption. This survey contributes to Module 2 (System Assessment) of the Water Safety Plan, upon which the subsequent steps of hazard identification, consideration of control measures, and development of corrective actions, monitoring, and verification plans are based. Thus, the survey provides valuable information for the WSP team as the team goes through the process of system evaluation and implementation of changes resulting from the Water Safety Plan. Specific examples intended to guide the planner in designing the survey are provided in the appendices. A summary checklist for survey planning and completion is provided as Appendix A.

Version 1
1. August 2009.
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by Bob Breach , 01. August, 2009

Unauthorised access to the network

by Bob Breach , 01. August, 2009

It is the experience of many water suppliers that illegal or unauthorised access to the distribution network can occur for a variety of reasons. This poses a number of water quality risks and can also create wider problems related to loss of revenue. This document briefly summarises the water quality risks associated with unauthorised access and how they can be mitigated.

Version 1
11. September 2017.
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by WHO, 11. September, 2017

Руководство по обеспечению качества питьевой воды, четвертое издание

by WHO, 11. September, 2017

В настоящее издание Руководства по обеспечению качества питьевой воды включено опубликованное в 2004 году третье издание, а также первое дополнение к третьему изданию, опубликованное в 2006 году, и второе дополнение к третьему изданию, опубликованное в 2008 году. Настоящее издание заменяет собой предыдущие издания Руководства и Международные стандарты.

В этом издании Руководства далее развиваются концепции, подходы и информация, содержащиеся в предыдущих изданиях, и в том числе впервые изложенный в третьем издании комплексный подход к профилактическому управлению риском в целях обеспечения качества питьевой воды.

Данное Руководство адресовано в первую очередь регулирующим органам систем водоснабжения и здравоохранения, директивным органам и их консультантам в целях оказания помощи в разработке национальных стандартов. Руководство и связанные с ним документы также используются многими другими в качестве источника информации по вопросам обеспечения качества воды и охраны здоровья, а также по эффективным подходам к управлению.

Version 1
11. September 2017.
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by WHO, 11. September, 2017

Directives de qualité pour l’eau de boisson: Quatrième édition intégrant le premier additif

by WHO, 11. September, 2017

La quatrième édition des Lignes directrices de l'OMS pour la qualité de l'eau potable s'appuie sur plus de 50 ans d'orientations sur la qualité de l'eau potable qui font autorité en matière de mesures de santé publique lorsqu’il s’agit de mettre en place des réglementations et des normes nationales pour garantir la sécurité de l'eau.

C'est le produit de révisions significatives pour clarifier les recommandations et apporter des moyens de les mettre en œuvre en sachant identifier les dangers, gérer les risques en adoptant des indicateurs sanitaires, des plans de sécurité des eaux de captation et un système de surveillance indépendant.

Le premier addendum met à jour cette quatrième édition, apporte de nouveaux éléments de preuve et des explications supplémentaires pour mieux comprendre les directives et les mettre en œuvre.

Ces lignes directrices s’adressent principalement aux responsables de la réglementation dans le domaine de l’eau et de la santé, aux décideurs et à leurs conseillers, et ont pour objectif d’aider lors de la mise au point de normes nationales. Elles sont aussi utilisées, ainsi que les documents associés, par comme source d’informations sur la qualité et l’hygiène de l’eau et sur les stratégies de gestion efficaces.

Version 2
1. August 2009.
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by Bob Breach , 01. August, 2009

Corrosion and mains sediments

by Bob Breach , 01. August, 2009

This document summarises the drinking-water quality risks associated with corrosion and sediment accumulation within distribution networks and describes ways that the risks can be mitigated.

Version 1
11. May 2016.
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by WHO/IWA, 2010

Être ambitieux, s’engager prudemment, puis élargir le champ d’action

by WHO/IWA, 2010

Dans le cadre des efforts continus en faveur de la sécurité sanitaire de l’eau de boisson et de la santé, de nombreux pays ont demandé des orientations concernant la façon d’introduire des plans de gestion de la sécurité sanitaire de l’eau (PGSSE) et d’élargir leur mise en oeuvre. Il n’existe ni modèle ni façon unique de procéder en la matière.
Néanmoins, en se fondant sur l’expérience, une succession d’étapes décrivant comment y parvenir a été définie. Cette « feuille de route » relative aux PGSSE est destinée aux gouvernements et aux autorités chargés de concevoir ou de réviser les réglementations, programmes, et politiques relatifs à l’eau de boisson. Elle peut également se révéler utile pour les distributeurs d’eau et les autres organisations intéressées par l’amélioration des pratiques existantes.

Version 1
1. November 2008.
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by Bob Breach , 01. November, 2008

WSP summary of benefits and costs

by Bob Breach , 01. November, 2008

Before implementation of a WSP it is important to clearly identify the expected benefits and the associated costs both of which could be significant. This will help secure the support of senior management, ensure that sufficient resources are made available and allow much more targeted and efficient implementation. The actual benefits and costs of WSP implementation will vary considerably from utility to utility. This document sets out a summary of the issues that need to be taken into account.